Linda Tavlin

AWARENESS BRIEFING

To heighten an organization’s awareness of the realities associated with the accident investigation process and provide lessons learned from others’ experiences both accident and non-accident communication events.

COMMUNICATION SKILLS WORKSHOP

To acquaint participants with tactics that could impact their industry when situations require communication skills to be utilized, no ma!er whom the audience

PROCESS IMPROVEMENT WORKSHOPS

To bring together a workforce to identify problems with process, determine solutions and put accountabilities in place for conducting business.

CUSTOMIZED COMMUNICATION MANUAL

To develop a communication manual that will provide substantive messages, techniques and additional guidance on issues and/or processes that may face an airline including but not limited to a crisis situation, personnel situation, commercial situation, cabin, and political situation.  This manual will be multipurpose in that it will provide policy, training tools, and can be used as an indoctrination training tool as well as a reference manual.  Sections of it may be integrated into an existing emergency response plan.